If you receive an incorrect item please fill out information through the return portal. I will ask you to return the item at my expense. Once received, the correct item will be sent.
Damaged items must be brought to my attention within 3 days of shipment date. A clear photo of the damage needs to be sent to me through the refund portal. The item will then be remade. If the item cannot be remade then a credit or exchange can be given.
Refunds will only be given for damaged items. You cannot request a refund on an item that you have not received yet. For example, if you preorder an item, you will not be refunded unless you receive it and it is damaged.
If your package is lost in the mail, you need to contact Route Shipping Insurance. If you did not purchase insurance, I am not responsible for missing packages in the mail. Insurance is offered on all packages and can be added by clicking route insurance at checkout.
You can earn points on all your purchases & redeem them for discounts! You must be logged into your customer account during checkout to earn points.
I am not responsible if you checkout without logging in that results in not gaining points and will not be manually entering points at this time.
please refer to our Facebook group for a full list of store policies