Policies
Returns/Exchanges
Incorrect item:
If you receive an incorrect item please email me within 3 days of package arriving. I will ask you to return the item at my expense. Once received, the correct item will be sent. Emails after 3 days will not be accepted.
Damages:
Damaged items must be brought to my attention within 3 days of shipment date. A clear photo of the damage needs to be sent to me through the refund portal. The item will then be remade. If the item cannot be remade then a credit or exchange can be given.
Refunds:
No refunds are given. Credits will only be given for damaged items. You cannot request a refund on an item that you have not received yet. For example, if you preorder an item, you will not be refunded unless you receive it and it is damaged.
If your package is lost in the mail, please Contact the post office. if they are unable to assist please email me. All packages are insured up to $100. If you wish to have more insurance for your package please email me before it ships.
Pre orders:
All items on this website are pre orders. They take 8-10 weeks to come in. ETAs are listed on the listing. Any updates on the status of your pre order can be found under pre order updates or emailing us at enchanteddressshop@gmail.com
Other policies:
please refer to our Facebook group for a full list of store policies